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Wine Club Survey
Current Membership Tier
The Vault Membership
The Enthusiast Membership
I am no longer a member
How long have you been a Wine Club member?
less than 3 months
3-12 months
more than 12 months
How would you rate your overall experience?
Great
Good
Okay
Not Good
Bad
If 'Okay', 'Not Good', or 'Bad', please tell us why:
How satisfied are you with the Quality of Wines?
Very Satisfied
Satisfied
Neutral
Unsatisfied
If 'Neutral' or 'Unsatisfied', please tell us why:
How satisfied are you with the Quantity of Wines?
Very Satisfied
Satisfied
Neutral
Unsatisfied
If 'Neutral' or 'Unsatisfied', please tell us why:
How satisfied are you with the Customer Service?
Very Satisfied
Satisfied
Neutral
Unsatisfied
If 'Neutral' or 'Unsatisfied', please tell us why:
How satisfied are you with the Price?
Very Satisfied
Satisfied
Neutral
Unsatisfied
If 'Neutral' or 'Unsatisfied', please tell us why:
How satisfied are you with the Purchase Experience?
Very Satisfied
Satisfied
Neutral
Unsatisfied
If 'Neutral' or 'Unsatisfied', please tell us why:
Operating restrictions due to COVID have led us to adjust some of our typical value-added perks, please tell us what you'd like to see in the future from the Reserve Wine Club. Select all that apply.
Reduced shipping rates on Reserve Marketplace orders
Discounts on pricing
Pick Up Parties
In-depth education on wines
Complimentary tastings
Social events and meeting other members
Delivery service
Other
How much would you be willing to spend on delivery?
On a scale of 1-10, how likely are you to recommend the Reserve Wine Club to a friend, colleague, or family member?
1
2
3
4
5
6
7
8
9
10
If you know folks who would be interested in our Wine Club, please provide their name and email (along with yours!). Referrals receive a $100 gift card after your guest's 3rd month aboard the Wine Club.
Any other thoughts, comments, or concerns you'd like to share?
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